VOIP
Revolutionizing Communication with VoIP Services
Features
Enhanced Service
Enhanced Services allows users to fully adjust settings like Caller ID, Call Pickup, Call Filters & Blocking, Call Forwarding etc.
Call recording
NPT Technologies offers multiple options to enable call recording, defining whether you would like to inform call parties that call recording is turned on or not. Call recording can be enabled globally, for the entire system, or lower level per Tenant, DID, Extension, Ring group etc.
Voicemail
NPT Technologies voicemail is an advanced answering machine that allow callers to leave voicemail messages in case a user is not able to answer the call. Although, each NPT Technologies extension is usually equipped with a voice mailbox, which can be created on their own.
Call pickup
Enables users to remotely pickup calls that are ringing on extensions in associated call groups.
Do Not Disturb
Do Not Disturb (DND) service can block and temporarily (or permanently) redirect all incoming calls to a set of destination.
IVR
Setting IVR (Interactive Voice Response) as a DID destination will enable callers to choose one of multiple available routes.
Fax to e-mail
Incoming faxes that arrive into PHONE SYSTEM will be received and then forwarded to the predefined email associated to the phone number. PHONE SYSTEM will attach the fax as an attachment in TIFF and/or PDF file formats. They can also be displayed inside gloCOM (as long as you have the proper edition)
Music On Hold
NPT Technologies has partnered up with Easy On Hold to offer royalty free, customizable and scheduled music and on-streaming hold messaging (similar to a radio station). Once subscribed to Easy On Hold, simply paste the URL of the stream and callers can listen to this while on hold. Alternatively you can upload your own sound files into Phone System with our sound convertor and have the system play them when callers are placed on hold.
Intercom
Intercom is a feature which is used in a situation when you want to announce a message to all the other users on the system via their speakerphone. The main upside of such feature is that everyone on the system will hear your message if they are near a phone.
Operation times
Your business is spanned across multiple branches, locations, time zones? Your call flow can be fully automated to switch destinations based on operation times you choose.
Dynamic voice conferences
Drag & drop contacts to invite them into a conference, mute participants, remove participants out of the conference, or use Communicator dynamic conference rooms for on-the-fly quick meetings.
System dashboard
Dashboard section gives you an overview of vital PHONE SYSTEM information. It displays hardware usage, main services status, information on the system as well as the number of total calls, answered calls, SIP registration etc.
Switch phone
During a live call, you can use the Switch Phone feature to have all registered devices ring with the call-in question to allow the user to continue on another device without needing to call again. A perfect example would be switching from your desk phone to your mobile extension as you need to leave your office and would like to continue your call.
Queues
If there is someone to answer a call, never send a call straight to voicemail or give a busy tone, ever again. Our queues are fully and easily configurable with different ring strategies, music on hold or ringing, advertising and/or position announcements, call back requests or leave a message, etc. Adjust your agent’s availability with great statistics on average wait time, completed and dropped calls.
User Status
Enables users to see the current status of available users assigned to the BLF buttons.
Hot-Desking
Hot Desking is a feature that allows employees to work at any available desk in the office and still be able to have their own extension. If a phone is setup to be used with hot desking any user can log in to their own extension by entering the extension number and PIN.